What others have said

Ines’ guidance has been essential not only to the way I think of and make decisions around QA. But also to my confidence, as someone who is new in the field, It’s nice to sanity check with an expert. Her approach is kind and down to earth but clearly backed up by years of experience and multiple perspectives. 

Natavia Morris-Lambo – Peek.com

Empathetic, outspoken, solution-oriented, and a gifted translator between the tech world and humans – that’s Ines in a nutshell. She not only understands both worlds, she is able to engage people across the divide, something I look for in a leader in the CS field. Her experience in quality initiatives that go far deeper than simply elevating CSAT set her further apart – so if you need someone to level up your support team, you should talk to her.

Valentina Thörner – The Remote Empire

In the several years, I’ve worked with Ines, she’s consistently focused on high-quality support by both making sure her own answers were great, and also helping her peers out. In all of this, it’s clear that she did so because of her deep care for our customers.

Job Thomas – WooCommerce/Automattic

All the interactions I’ve had with Ines have been absolutely amazing. She is intelligent, diligent, and extremely bright. Any company that decides to hire her is not only adding an asset to their team but adding one of the most amazing individuals I’ve had the pleasure to encounter. HIRE HER NOW!

Christopher Churchill – Codeable.io