Communication Quality Assessment

Get the most out of your Customer Support/Success team.

I’ll teach you how to identify what quality looks like for your organisation, how to teach your agents to be better conversationalists, and how to make data-informed decisions.

Ines van Dijk

For Companies:

We want to improve our QA strategy.

For Individuals:

I’m looking for a QA-specific mentor.

For QA Platforms:

We’re looking for an industry expert to support our platform.