The best place to learn about the industry standard for QA in Customer Support/Success is this brand new podcast: A Quality Podcast.
Episode 1 – Interview with Natavia Morris-Lambo
Episode 2 – Interview with Ash Rhodes
Episode 3 – Interview with Eugene Mandel
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There is always room for a new guest! Do you have an opinion on Customer Support, Success, Ops, or anything else that you think might be of interest to people in the industry? Send me a DM on LinkedIn.